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Privacy Policy

Effective Date: 12th March 2025

Last Updated: 12th March 2025

1. Introduction

Gas Connect Ltd. ("Gas Connect," "we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Data Protection Act, 2012 (Act 843) of Ghana.

By using our services, website (https://gasconnect.co), and mobile application, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, phone number, email address, residential or business address.
  • Payment Information: Mobile money details, bank account information, and billing details.
  • Transaction Data: Records of LPG orders, deliveries, and payment history.
  • Technical Data: IP address, browser type, operating system, and website usage analytics.
  • Customer Support Interactions: Feedback, complaints, and inquiries submitted through our customer service hotline (+233 59 469 9560) or email.
3. How We Use Your Information

We use your personal data to:

  • Process and deliver LPG exchange services efficiently.
  • Improve our website, app, and customer experience.
  • Send service-related communications, such as order confirmations and delivery updates.
  • Respond to customer inquiries and provide support.
  • Comply with legal and regulatory requirements.
4. Sharing and Disclosure of Personal Data

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Third-party logistics and payment processors necessary for service delivery.
  • Regulatory Authorities: When required by law, such as compliance with Ghanaian regulatory bodies.
  • Business Partners: If we engage in a merger, acquisition, or corporate restructuring.
5. Data Security and Retention

We implement security measures to protect your data from unauthorized access, alteration, or disclosure. Your data is retained only for as long as necessary to fulfill our service obligations and comply with legal requirements.

6. Your Rights Under Ghana’s Data Protection Act

As a customer, you have the right to:

  • Request access to your personal data.
  • Correct inaccuracies in your information.
  • Withdraw consent for data processing (where applicable).
  • Request deletion of your data, subject to legal limitations.

To exercise these rights, please contact us at info@gasconnect.co or call our customer service line at (+233)502872665 / (+233)302513879.

7. Cookies and Tracking Technologies

We may use cookies to enhance user experience on our website. You can modify your browser settings to reject cookies, but this may affect certain functionalities.

8. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be communicated through our website or directly to affected users.

9. Contact Information

For any privacy-related inquiries, please contact:

Gas Connect Ltd.
J.J. Rawlings Avenue, Accra, Ghana
Email: info@gasconnect.co
Phone: (+233)502872665 / (+233)302513879

By using Gas Connect services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.