Have questions? (FAQs)

Ordering & Delivery

How do I place an order for gas delivery?

To order, visit our website https://www.gasconnect.co, use our mobile app, or call us at +233 50287 2665 / +233 30251 3879.

What areas do you deliver to?

We currently serve Accra, Kumasi, and surrounding areas. We are working on expanding to other parts of Ghana.

How long does delivery take?

Delivery usually takes 30 minutes to 1 hour depending on your location and traffic conditions.

Can I schedule a delivery for a specific time?

Yes, you can schedule your gas delivery in advance using our website or mobile app.

Do you charge a delivery fee?

Delivery is free in some areas, while others may have a small fee based on distance. You will see the fee before confirming your order.

Payment & Pricing

What payment methods do you accept?

We accept cash, mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and card payments via POS.

Can I pay after delivery?

Yes, we offer pay-on-delivery for trusted customers. New customers may need to prepay for their first order.

How do I know the current price of LPG?

Gas prices change frequently. You can check our website or app for updated prices before placing an order.

Do you offer discounts for bulk purchases?

Yes, we have discounts for large orders and businesses. Contact us for special pricing.

Are there additional fees apart from the gas price?

No hidden fees. However, if you request extra services like cylinder installation, there may be additional costs.

Cylinders & Safety

Can I swap my empty gas cylinder for a filled one?

Yes! Our Swap & Go service allows you to exchange your empty cylinder for a full one at the time of delivery.

What cylinder sizes do you provide?

We supply 3kg, 6kg, 12.5kg, 15kg, and 25kg LPG cylinders.

How do I know if my cylinder is leaking?

A strong gas smell, hissing sound, or difficulty in lighting the gas could indicate a leak. Turn off the cylinder and call us immediately for assistance.

Can I buy a new gas cylinder from Gas Connect?

Yes, we sell brand-new gas cylinders and accessories.

Do you offer safety checks during delivery?

Yes! Our team inspects your gas cylinder and hose for leaks and offers safety tips.

Services & Customer Support

Do you provide gas cylinder installation?

Yes! Our trained team can install and set up your gas system safely.

Can I get a monthly gas subscription?

Yes, we offer monthly home delivery plans so you never run out of gas.

Can I return a faulty gas cylinder?

Yes, if your cylinder is damaged or leaking, contact us for a replacement.

How can I track my order?

You can track your order via SMS updates or through our mobile app.

Do you offer services for businesses and restaurants?

Yes! We provide bulk gas supply for businesses, restaurants, and hotels.

Is there a Gas Connect mobile app?

Yes! Our app makes it easier to order gas, track deliveries, and manage your account.

How can I contact Gas Connect?

You can call us at +233 50287 2665 / +233 30251 3879 or send an email through our website.

Can I become a Gas Connect distributor?

Yes! If you’re interested in becoming a partner or distributor, contact us for details.

What should I do in case of a gas emergency?

Turn off your cylinder, leave the area immediately, and call our emergency line for help.

How do I give feedback about my experience?

You can leave a review on our website or call our customer service to share your feedback.

Need help? Our team is ready to assist you. Start a chat for quick support. Talk to Us